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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ryan Sibary

November 1, 2024

5  out of  5
rating by Ryan Sibary
"David Gundersen has been my agent for a long time now. He has helped me through totaling my truck and now through problems with a Window Replacement. His customer service was top notch in both cases. He goes above and beyond to help!"
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Wayne Robbins

September 24, 2024

5  out of  5
rating by Wayne Robbins
"This office was highly recommended by a good friend. Moving from Pennsylvania, I had signicant insurance changes needed. Miguel was outstanding and I soon regretted not doing my needed changes earlier. Complete professional, will be my agent for as long as need insurance."
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Christopher Beeker

September 24, 2024

5  out of  5
rating by Christopher Beeker
"From the second Jessica talked to me on the phone and began to handle my account I knew I was in the hands of a professional and found the right insurance company to do business with. Professional, intelligent, articulate and caring. I don't often give reviews, but I felt everyone needed to know about Jess and the Brad Chapman State Farm insurance Company is the best. I would recommend Ludington Brad Chapman State farm to all my friends."
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Allison The Awesome

September 18, 2024

5  out of  5
rating by Allison The Awesome
"Great experience!! David was great and very helpful. Definitely recommend."
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Kalisha Roller

September 17, 2024

5  out of  5
rating by Kalisha Roller
"If you’re shopping around for insurance you can stop your search here… State Farm is where you need to be especially if you want to be taken care of .. I called looking for quotes because I was currently insured with progressive for eight years and they bumped my auto insurance up again .. Very frustrating when you have been with a company for so long and they tell you there’s nothing they can do about lowering your rate.. my husband and I are new parents and we are trying to catch any breaks We can and I explained this to the State Farm agent I spoke with.. immediately I was born away at how understanding he was .. when I worked with David Gundersen he assured me that he was going to try his best to get me the quote that I deserve.. David called me back just like he said he would do by 4 PM with auto and homeowners insurance quotes and he even got us hooked up with some life insurance quotes too!😃how awesome is that ! Needless to say, I started a new policy with State Farm with no concerns or worries feeling like I am a valuable customer and and like I matter! So thank you to David and the rest of the team over at State Farm here in Ludington, Michigan.. they go above and beyond and it shows 👏🏽"
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Bill Parkhurst (AQBill)

September 15, 2024

5  out of  5
rating by Bill Parkhurst (AQBill)
"Good folks and good service! Doesn't get much better than that!"
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Loretta Ogan

August 31, 2024

5  out of  5
rating by Loretta Ogan
"Very respectful and quick to help me get policy's changed around if a vehicle breaks down so that I can keep whatever vehicle I'm driving road legal. Always helpful in getting my proof of insurance right away when changes have to be made"
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Robert Smith

August 31, 2024

5  out of  5
rating by Robert Smith
"Excellent professional service!! Sure appreciate David!!"
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Erin Reilly

August 30, 2024

5  out of  5
rating by Erin Reilly
"I highly recommend Brad Chapman State Farm!! They have the best team who will always work to get you the best price on your insurance. The prices are competitive and the agents are very friendly. Brad, Jessica, Miguel, and David are all awesome agents with positive attitudes. Overall I had great experience, they go above and beyond with their service."
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lorri puckett

August 27, 2024

5  out of  5
rating by lorri puckett
"Best insurance agency in Mason county. Awesome agents, and they'll get you the best deal. ❤️"
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Preston Isom

August 1, 2024

5  out of  5
rating by Preston Isom
"Best insurance place around. Jessica Soller is an actual angel and such a pleasure to work with every single time! Highly recommend her and this business to everyone! Thank you so much! ☺️"
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Dianne Miller

June 7, 2024

5  out of  5
rating by Dianne Miller
"Jessica has been very knowledgable, and very kind/patient with me, as I have navigated as a new widow. David has also been very knowledgable and helpful. Thank you!"
We responded:
"Thank you she is awesome. Thank you for your business. "
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Zach Fent

April 25, 2024

5  out of  5
rating by Zach Fent
"Exceptional service. David in particular always takes the time to discuss at length the details of my policies, how we can shape the policy to fit my needs, and always finds the time to go line-by-line to explain how my insurance works for me. He works to provide comprehensive insurance at the best price, while adjusting as necessary to fit my budget. Highly recommended this team for every single one your insurance needs."
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Mark Gatt

April 9, 2024

5  out of  5
rating by Mark Gatt
"Great experience working with Jessica. She has been very responsive, friendly and accommodating to all of my insurance questions.. Recommend her/Agency to anyone looking for any of your insurance needs. Highly recommended."
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Chris Malfroid

April 6, 2024

4  out of  5
rating by Chris Malfroid
"Great place great people for all your insurance needs these people are like an extension to your family and as I get older I need all the help I can get. Thank you State Farm family"
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Terry Patten

March 18, 2024

5  out of  5
rating by Terry Patten
"Very polite"
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Krissy Carroll

March 13, 2024

5  out of  5
rating by Krissy Carroll
"I worked with David, thank you so much for all you have done/did. You were knowledgeable, friendly & efficient. You helped me get exactly what I was looking for. So again thank you for all your help! You were excellent."
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David Hunt

February 13, 2024

5  out of  5
rating by David Hunt
"Great service!"
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Kathy Backing

February 12, 2024

5  out of  5
rating by Kathy Backing
"Dave was patient and kind while saving us over $3000 yearly for full coverage on 4 vehicles and a 5th wheel. Walked us through the policy coverage and online use. We Recommend him for all your insurance needs."
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Preston Isom

February 12, 2024

5  out of  5
rating by Preston Isom
"Extremely Happy! David was amazing! I will be telling all of my family and friends to come here."
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Laura Nowak

January 31, 2024

5  out of  5
rating by Laura Nowak
"For years, I have had State Farm and it is the only insurance company and business you can get great,quick service!"
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Matt L

January 29, 2024

1  out of  5
rating by Matt L
"Twice now I have had vehicles that were supposed to be insured to only find out months later that they had not been insured. Also was denied a claim on lightning damage. Also have seen too much turnover with their staff... Not a good sign! Update: In recent months I received a text message from the Brad Chapman office asking me to come back. I told them that was a pretty good joke after the way I was treated the last time. I went in-depth to say that Ken Terryn is my guy at Smith and Eddie Insurance in Scottville and how all I have to do is send him a text message and he takes care of my claims. I have been with Smith and Eddie on my personal and fleet vehicles for about 4 years now and my business and home insured with them for several years before that. The value in the service that Smith and Eddy provides exceeds any dollar savings that I may have received by going back to Brad Chapman. Thanks but no thanks!"
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Jay Scott

January 21, 2024

5  out of  5
rating by Jay Scott
"Always a great experience when I stop in the office ladies are always so nice in pleasant"
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Chester King

December 8, 2023

1  out of  5
rating by Chester King
"Watch your bills because they love telling you oh it's this and if you got multi cars on there they're going to cancel one add it on cancel it again and cancel your other one add your other one and then tell you that it's your fault because you didn't fill out a piece of paper when it's their fault that they didn't give you the piece of paper because they're underwriter needs a piece of paper"
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Jacob Kacynski

November 6, 2023

5  out of  5
rating by Jacob Kacynski
"Awesome agent/underwriters, Jessica in particular. They're always friendly and responsive and explain anything you're not sure about. Very competitive pricing, I never plan to switch. Not to mention State Farm corporate is pretty great as far as mega corps go. Easy claims process and payout structure. Fast."